Best Feedback Questions

  • What should I stop doing?
  • What should I keep doing?
  • What should I start doing?

These questions are applicable for customer service as well as individual understanding.

Comments

Post a Comment

Popular posts from this blog

Nice Lessons from Ants

Came across this nice article on yahoo. The article talks about four lessons from ‘Ants Philosophy’. 1. Ants never quit. Have you noticed how ants always look for a way around an obstacle? Put your finger in an ant’s path and it will try and go around it, or over it. It will keep looking for a way out. It won’t just stand there and stare. It won’t give up and go back. We should all learn to be like that. There will always be obstacles in our lives. The challenge is to keep trying, keep looking for alternative routes to get to our goals. Winston Churchill probably paraphrased the ant’s mindset when he offered this priceless advice: “Never give up. Never, never give up!” 2. Ants think winter all summer. Remember the old story of the ant and the grasshopper? In the middle of summer, the ant was busy gathering food for the winter ahead – while the grasshopper was out having a good time. Ants know that summer - the good times – won’t last forever. Winters will come. That’s a good l...
Read more

Golden Palms, Bangalore

Image
For the past two days, I was in Golden Palms resort to attend a conference. I admit that this resort is a perfect place for business and leisure. It is located in the outskirts of Bangalore away from the hustle & bustle of the city. The fresh air, beautiful lawns, exquisite architecture and landscaping creates an ambience of a perfect paradise. Its luxurious comforts, personalized service, natural beauty, and strategic location make it a worthwhile resort for a visit.
Read more

Supply Chain Architecture - William T. Walker

A must read book for Supply Chain Enthusiasts which talks about networking the flow of material, information and cash.  It talks about five principles:- Velocity, Variability, Vocalize, Visualize and Value. Every manufacturing and service firm lives or dies within a networked context. Business success is now largely determined by conditions outside the four walls of any one company. The objective of the book is to assemble all the relevant techniques in the pursuit of defining a ‘supply chain architect’ role, bringing together various organizational functions on a project, rather than a line management, approach. This is essentially an innovative textbook to scan, with plenty of detailed tables and graphics. It also uses the technique initiated in The Goal, in this case interweaving various storylines through the book, to illustrate the theories and techniques. The takeaway is the 38-step blueprint or road map used in designing and operating supply chain networks.
Read more