The One Minute Manager

“The One Minute Manager” is a quick read with clear and straightforward ideas presented in the book. The key to success of One Minute Manager are as follows:-

1.      One Minute Goal

·         Agree on goals

·         See what good behaviour looks like

·         Write out each of the goals on a single sheet of paper using less than 250 words

·         Read and re-read each goal, which requires only a minute.

·         Take a minute every once in a while to look at performance

·         See whether or not behaviour matches goal

2.      One Minute Praising

·         Tell people up front that you are going to let them know how they are doing

·         Praise people immediately

·         Tell people what they did right—be specific.

·         Tell people how good you feel about what they did right, and how it helps the organisation and the other people who work there

·         Stop for a moment of silence to let them “feel” how good you feel

·         Encourage them to do more of the same

·         Shake hands or touch people in a way that makes it clear that you support their success in the organization

3.      One Minute Reprimand

·         Reprimand people immediately

·         Tell people what they did wrong—be specific

·         Tell people how you feel about what they did wrong—and in no uncertain terms

·         Stop for a few seconds of uncomfortable silence to let them feel how you feel

·         Shake hands, or touch them in a way that lets them know you are honestly on their side

·         Remind them how much you value them

·         Reaffirm that you think well of them but not of their performance in this situation

·         Realize that when the reprimand is over, it’s over